UK Standard delivery – £4.99
EU Standard delivery – £16.99
Worldwide Standard delivery – £24.99

Free delivery on all orders over £100

Please note: If your country of residence is not the United Kingdom, shipping your goods may take
longer than expected and may include additional duty and import taxes.

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it with its tags, original packaging and the item(s) must be unworn or unsued. You'll also need the receipt or proof of purchase.

To Start a Return:

Please contact us at hello@holilotus.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@holilotus.com.

Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once
the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your
bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@holilotus.com.